Grand opening of our main location on Saturday 31 October 2026
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Our new main location at Schützengraben 19 is now open.
Until the grand opening, all appointments will take place as usual at Schützengraben 23. From Monday 2 November, we will welcome you at our new main location at Schützengraben 19, even for appointments booked before then.
Your appointment will now take place at our main location, Schützengraben 19, even if you booked it before the opening.
Lotus Thaimassage stands for traditional Thai massage, performed with calm, expertise and sensitivity.
On Saturday, 31 October 2026, our second shop opens its doors and at the same time becomes our new main location. To furnish it, we gathered craftsmanship from all over Thailand: handcrafted teak walls with a tendril ornament, a hand-painted reception desk, parasols, figures and curtains. Most of the pieces are commissioned works, made especially for us.
But the finest craft of all is the one you experience in our massage cabins. For me, massage is a calling that I pursue with passion. I want to offer you a holistic experience, and I pay careful attention to every detail. High-quality traditional Thai massage is, and will remain, our hallmark.
Kannika, managing director
Our reception at Schützengraben 19: the reception desk made to Kannika’s design, with the illuminated lotus logo above it. Discover the shop
Our new concept
One lotus flower, two addresses
With the grand opening, Schützengraben 19 becomes our main location, with fixed opening hours. Our existing studio at Schützengraben 23 is still here for you, but from now on by appointment only.
Main location
Schützengraben 19
Schützengraben 19 8200 Schaffhausen
Our new main location with reception, teak massage cabins and a relaxation area. This is where you will find us during our regular opening hours.
Every treatment is performed using traditional Thai techniques and tailored to your wishes. Choose a massage and tap your preferred duration to book straight away.
Traditional Thai Massage
The classic massage from Thailand, given fully clothed on the massage table: pressure with the heels of the hands, thumbs and elbows along the energy lines, combined with gentle stretches. Eases tension and leaves you feeling more supple.
A gentle massage in a comfortable, well-supported position, tailored to your pregnancy. Please let us know how many weeks pregnant you are when booking.
Tap a duration and price to book directly. Pay online by card, Apple Pay or Google Pay via SumUp, or simply pay in person at the shop. Free cancellation up to 24 hours before your appointment – see our Terms and Conditions.
Online booking
Book & pay for your appointment
Your massage in four steps. If you wish, you can pay online straight away – securely processed by SumUp.
1Massage
2Location & time
3Details
4Payment
Thank you – your appointment is booked
Can’t make it? You can cancel online yourself free of charge up to 24 hours beforehand – now or later via the link in your confirmation email. We will remind you by email and text message 25 hours before your appointment.
Cancel appointment
Free of charge up to 24 hours before your appointment. Amounts paid online are automatically refunded to your original payment method.
Our story
From an empty period building to a little piece of Thailand
How an empty shop with arched windows became our new main location – with a great deal of work done by hand, a long journey and craftsmanship from four regions of Thailand.
The beginning
Lotus Thaimassage at Schützengraben 23
Kannika built up Lotus Thaimassage at Schützengraben 23. She is known above all for working specifically on tension and discomfort, for example in the neck, shoulders or back. Her careful massages have earned her a loyal following of regulars who come back to her time and again. The studio will remain open, but in future by appointment only.
The vision
An empty room, a big idea
A shop in a period building with arched windows, the fittings of an old bar still inside. Kannika saw straight away what it could become: a place where you can experience Thailand with all your senses.
The renovation
Much of it done by hand
Old wallpaper stripped, walls sanded, a new floor laid, and every centimetre measured so that each massage table stands in exactly the right place.
The craft
Commissioned pieces from all over Thailand
Kannika travelled through Thailand and commissioned the interior from craftspeople: teak walls in Phrae, the reception desk in Chiang Mai, made to her own sketch, and the illuminated lotus flower sign in Kanchanaburi. Nothing from a catalogue – these are pieces you will find only here.
The journey
From Bangkok to Schaffhausen
Every piece was packed in Bangkok and individually labelled with its destination: 8 wooden crates weighing 1.2 tonnes in total. On 13 June they set sail, travelling via Singapore and around South Africa to Rotterdam, then on to Basel and finally by lorry right to our door.
The installation
Piece by piece, a new space
Golden Thai wallpaper, the teak walls from Phrae, a ceiling full of parasols from Chiang Mai and, finally, our illuminated lotus flower above the reception desk.
31 October 2026
Opening of the main location
Our second shop opens its doors and becomes our new main location. Welcome to Schützengraben 19.
Craftsmanship from Thailand
Made for Lotus Thaimassage
Most of our interior consists of commissioned pieces, crafted especially for Lotus Thaimassage. Where they come from:
Northern Thailand, near Chiang Mai
Phrae
Handcrafted teak walls with a tendril ornament
A workshop in Phrae made the handcrafted teak walls with their tendril ornament especially for our massage cabins.
Commissioned piece for Lotus
Northern Thailand
Chiang Mai
Reception desk made to Kannika’s sketch
Figures
Tables and chairs
Painted parasols
The desk is one of a kind: Kannika drew it herself, and a craftsman in Chiang Mai made it to measure and decorated it by hand.
Commissioned piece for Lotus
Western Thailand
Kanchanaburi
Illuminated lotus flower signs
Curtains
Our illuminated lotus flower was bent and assembled in Kanchanaburi especially for us, and the curtains come from there too.
Commissioned piece for Lotus
Chatuchak Market
Bangkok
Brass bowls
Lotus flower figures
Kannika chose the brass bowls and golden lotus flowers herself, piece by piece, at Chatuchak Market.
Chosen by Kannika
A good Thai massage is a craft too: knowledge, experience and sensitivity. This craft is our hallmark.
Gallery
A look inside
Our new main location, how it came to be, and our studio at Schützengraben 23. Click an image to enlarge it.
Our existing studio at Schützengraben 23 remains open, by appointment only.
From the workshop in Thailand to the installation in Schaffhausen. To protect their privacy, our helpers have been made unrecognisable.
Gift idea
Order gift vouchers
Give a massage of your choice or a Couples Massage as a gift – vouchers are for a set duration. Buy online and receive your gift voucher instantly as a PDF, with a personal message if you wish. Or choose a printed card on heavyweight paper, for collection or delivery by post. Payment is made directly online via SumUp. Every gift voucher is valid for 5 years from the date of issue.
for Recipient’s name
Massage of your choice ·
Number and code are on the back
Preview of the front. The PDF includes a back page (number, code, validity) and a separate page for the personal message; for collection or delivery by post, you receive a printed card on heavyweight paper, stamped and signed.
Kannika grew up in Thailand and runs Lotus Thaimassage as its managing director. For her, massage is not a job like any other but a true calling, one she pursues with passion.
Her aim is for you to feel completely at ease, from the moment you arrive until you leave. She wants to offer you a holistic experience in which everything is just right, and so she puts great care into every detail of her work.
Kannika’s particular strength is targeted work on areas of discomfort. She seeks out tension and tightness and addresses them individually, whether in the neck, shoulders or back. Many guests come to her for exactly this reason and keep coming back, because they feel the difference.
She chose or commissioned every piece of the furnishings herself, and even designed the reception desk.
Kannika is supported by her team. Everyone works to the same standard: traditional technique, close attention to your wishes and a calm atmosphere where you can truly switch off.
Guest reviews
What our guests say
★★★★★Over 136 five-star reviews on Google
‘Incredibly good! Real craftsmanship. For a week now I’ve been free of a painful spot on my back that had plagued me for years.’
Guest · Google review
‘Kannika is a true professional in her field. With her targeted and highly competent treatment, she has helped me to considerably ease the piriformis pain I have had for years […].’
Guest · Google review
‘Kannika really is excellent at what she does. During the massage she focuses specifically on individual problem areas and manages to release tension effectively.’
Guest · Google review
‘Kannika immediately found the sore spots and tension caused by working at a computer every day, and worked on them very well.’
Excerpts from public Google reviews, translated from German and shown without names to protect privacy. Our massages are intended for your well-being and are no substitute for medical treatment.
Good to know
Frequently asked questions
How do I book and pay online?
In the Book an appointment section, choose your massage, location and time. You can pay online straight away (card, Apple Pay or Google Pay via SumUp) or in person at the shop. You will receive your confirmation by email.
What about the studio at Schützengraben 23?
Our existing studio remains in operation and opens as needed. When it is open, simply select it as your location when booking online. Otherwise, you are welcome to book by phone on 079 835 05 30.
What should I wear for a Thai massage?
Traditional Thai massage is performed fully clothed. Comfortable clothing is ideal, but we are also happy to provide suitable massage clothing. For oil massages, you will of course be discreetly covered.
Can I book a Couples Massage?
Yes. The two of you are massaged at the same time in the same room, for your choice of 60, 90 or 120 minutes.
Are the gift vouchers valid at both locations?
Yes, gift vouchers can be redeemed at the main location and at the studio at Schützengraben 23. They are valid for 5 years from the date of issue.
What if I can’t make my appointment?
Cancellation is free of charge up to 24 hours before your appointment: you can cancel yourself under Cancel appointment using your booking number and email address. Amounts paid online are refunded automatically. After that, or in the event of a no-show, the full amount is due (Terms and Conditions).
Kannika Wiedmer, managing director Tobias Wiedmer, authorised officer (Prokurist)
Commercial register
Registered company name: Lotus Thaimassage GmbH Business identification number (UID): CHE-403.141.892 VAT number: CHE-403.141.892 MWST
Additional address
Studio Schützengraben 23, 8200 Schaffhausen (by appointment only)
Disclaimer
We check the content of this website carefully. Nevertheless, we cannot guarantee that it is accurate, complete or up to date. The operators of linked websites are solely responsible for their content.
Image rights
All photos: Lotus Thaimassage GmbH. People in photos from the construction phase have been made unrecognisable to protect their privacy.
Privacy Policy
This translation is provided for information only. The German version is legally binding.
Draft based on the Swiss Federal Act on Data Protection (FADP/DSG). Please have this reviewed before publication.
When you access the website, our hosting provider Hostpoint AG (Rapperswil-Jona, data centres in Switzerland) stores technically necessary information such as your IP address, the date and time, and the page accessed in server logs. This information is used for security and operational purposes and is deleted after a short period. We do not use analytics or advertising cookies.
Fonts
All fonts are loaded from our own server. No data is transmitted to third parties for this purpose.
Contact
If you contact us by email or phone, we use your details solely to deal with your enquiry.
Online appointment booking and gift voucher purchases
When you book an appointment or buy a gift voucher online, we store your details (name, telephone number, email address, home address, chosen service, appointment and any notes) in our own booking system. It runs on the servers of our hosting provider, Hostpoint AG, in Switzerland. We use these details to carry out your appointment, to send confirmations and appointment reminders, to process cancellations and, where applicable, to issue an invoice, for example in the event of a no-show (see Terms and Conditions). For gift vouchers, we use them for payment, delivery and redemption. Any information about your health, such as a pregnancy or physical complaints, is provided on a voluntary basis. Without your consent, we use it only for the booked appointment and delete it 30 days afterwards. We never send it by email or text message. We send confirmations via the email service of our hosting provider. Around 25 hours before your appointment, we send you a reminder by email and text message. For the text message, we pass your mobile number, the appointment details and the cancellation link to the Swiss SMS service ASPSMS. If you would prefer not to receive a reminder, please let us know.
Customer account and health information
So that we can look after you well on every visit, we keep a customer record. It contains your appointments (date, massage, masseuse, price), your preferences (for example pressure, favourite massage, oil) and any feedback on our service. The basis for this is the provision of your massages.
Information about physical complaints and health is sensitive personal data. We store it in your record only with your express consent: online by ticking a separate box when you book, in the shop on paper or on a device, and by telephone verbally, with a note recorded. We record when and how you gave your consent. The information is used only to adapt the massage accordingly and to avoid putting you at risk. We store it in encrypted form, separately from your other details, and log every access. Only the management and the masseuse giving your massage have access to it, and only on our premises. We never pass the information on to third parties and do not send it by email, text message or calendar entry.
The data is stored on the servers of our hosting provider, Hostpoint AG, in Switzerland. We automatically delete your record, including preferences and health information, 24 months after your last visit. We retain booking records for longer because of our accounting obligations, but without health information. You can withdraw your consent at any time by email to info@lotusthaimassage.ch or in the shop. We will then delete the health information immediately. On request, you will receive an overview of all data stored about you.
Online payment via SumUp
If you pay online, the payment is processed by SumUp (SumUp Payments Limited, Dublin, Ireland, and affiliated companies). You enter your card details directly in SumUp’s embedded payment field. They do not reach our server and are not stored by us. We transmit to SumUp only the amount, the booking or order number and a short description of the service. SumUp processes the payment data as an independent controller in accordance with its own privacy policy, including for fraud prevention. In the event of a cancellation, we initiate the refund via SumUp.
Google Maps
Maps from Google Maps are only loaded once you actively confirm this by clicking ‘Show map’. When this happens, data such as your IP address is transmitted to Google, including to the USA. If you choose ‘Load maps automatically in future’, we store this setting only in your browser (local storage).
Facebook
We link to our Facebook page. No Facebook plugins are embedded; data is only transmitted when you click the link.
Video surveillance in the shop
To protect against burglary, theft and damage to property, and for the safety of customers and staff, the entrance and the reception area of our main location at Schützengraben 19, as well as the entrance area (from the inside) and the reception room of our studio at Schützengraben 23, are under video surveillance. Clearly visible signs at the entrances draw attention to this before you enter, as required by the Swiss Federal Act on Data Protection (FADP/DSG). The surveillance is based on our legitimate interest in protecting people and property and is limited to what is necessary for this purpose. Treatment rooms, changing rooms and toilets are not filmed, nor, as far as is technically possible, is the public space in front of the shop.
We use Tapo cameras from TP-Link (including the Tapo C425 model). The recordings are stored in the Tapo Care cloud service. The provider for Europe is TP-Link Deutschland GmbH, Düsseldorf. According to TP-Link, the data is held on servers in Ireland and the USA. For transfers to the USA, which does not offer an adequate level of data protection, the provider’s contractual safeguards apply.
The recordings are automatically deleted after 72 hours. Only in the event of an incident do we retain the relevant recordings until the matter has been resolved, and pass them on to the police or prosecuting authorities if necessary. Only the management has access to the recordings. You can request information as to whether any recordings of you exist.
Storage in your browser
This website does not set any cookies for analytics or advertising purposes. In your browser’s storage (localStorage), we only store what you initiate yourself: your consent to loading the maps and your most recent booking number, so that you can cancel the appointment yourself. During an online payment, the browser briefly remembers the booking number in session storage (sessionStorage) so that the payment can be matched after a security check by your bank. You can delete this information at any time in your browser settings.
Retention
We keep personal data only for as long as is necessary for the purpose concerned or as required by law. We delete booking data no later than two years after the appointment, and gift voucher data two years after expiry or full redemption. We delete your customer record 24 months after your last visit, and, where no consent has been given, notes provided with a booking 30 days after the appointment. We retain accounting records such as invoices and receipts for the statutory period of ten years. We delete video surveillance recordings as described above.
Disclosure abroad
SumUp processes payment data in the European Union, which under Swiss law offers an adequate level of data protection. Some of the other services mentioned (Google, TP-Link) also process data outside Switzerland and the EU, in some cases in countries without an adequate level of data protection, such as the USA. In these cases, the providers rely on recognised safeguards, in particular the European Commission’s Standard Contractual Clauses, or on the Swiss-U.S. Data Privacy Framework.
Data security
We protect your data with appropriate technical and organisational measures. The website is transmitted over an encrypted connection (HTTPS). The booking administration is password-protected. The management has access to customer data. On our premises, staff see only what they need for their appointments, using a personal code. Health information is stored in encrypted form. Only the management has access to video recordings.
Your rights
Under the Swiss Federal Act on Data Protection, you may at any time request information about the data we hold about you, request its correction or deletion, object to its processing and request that your data be handed over to you. Please write to us at info@lotusthaimassage.ch. To protect your data, we may ask for proof of identity. If you are not satisfied with our response, you may contact the Federal Data Protection and Information Commissioner (FDPIC) in Bern.
Changes
We may amend this Privacy Policy. The version currently published on this website applies.
Last updated: October 2026
Terms and Conditions
This translation is provided for information only. The German version is legally binding.
Draft: please have this reviewed before publication. Fill in the details in square brackets.
1. Scope
These terms apply to all massages and gift vouchers offered by Lotus Thaimassage GmbH at the main location at Schützengraben 19 and at the studio at Schützengraben 23, 8200 Schaffhausen. By making a booking, whether online, by phone or in person, you accept these terms.
2. Our services
We offer traditional Thai massages and wellness massages. They are for well-being and relaxation and do not constitute medical or therapeutic treatment. They are not a substitute for seeing a doctor. We offer strictly professional massages only. In the event of inappropriate behaviour, we will stop the massage; the full price remains payable.
3. Booking an appointment
Your booking is binding as soon as you have received our confirmation. To make a booking, we need your first name and surname, mobile number, email address and home address. We need your address so that we can send you an invoice if necessary, for example after a no-show. Please provide complete and accurate details.
4. Cancellation and no-shows
Up to 24 hours before your appointment, you can cancel free of charge: online yourself, either on our website under ‘Cancel appointment’ with your booking number and email address or via the link in your confirmation email; by phone on 079 835 05 30; or by email to info@lotusthaimassage.ch.
Less than 24 hours before your appointment, free cancellation is no longer possible. The full price of the booked massage is payable and any amounts already paid will not be refunded.
In the event of an unexcused no-show, we will invoice you for the full price of the booked massage.
If you paid online and cancel in time, we will refund the full amount to the original payment method. In the event of a late cancellation or a no-show, the amount paid will be retained. If you chose ‘Pay in the shop’ and cancel late or do not turn up, we will send an invoice for the full price to the address you provided. The amount is payable immediately.
If the appointment was booked with a gift voucher, the voucher is deemed to have been redeemed for the booked massage in the event of a late cancellation or a no-show.
Whether the deadline has been met is determined by the time we receive your cancellation.
5. Late arrival
If you arrive late, the massage will still end at the booked time so that the next guests are not kept waiting. The full price applies.
6. Cancellation by us
If we have to cancel an appointment, for example due to illness, we will let you know as soon as possible and offer you an alternative appointment. On request, we will refund in full any amounts already paid. No further claims can be made.
7. Prices and payment
The prices that apply are those shown on our website at the time of booking, in Swiss francs and including VAT. You can pay online when booking through our payment provider SumUp (credit and debit cards, Apple Pay, Google Pay) or in the shop by card, in cash or with a gift voucher. If you pay in the shop, the amount is payable immediately after the massage. With online payment, the appointment is briefly held for you while you pay and the booking only becomes binding once confirmed.
Invoices must be paid within the period stated on them. If no period is stated, they are due immediately. If you do not pay on time, we will send you a written reminder giving you 10 days to pay. To cover our administrative costs, we charge a reminder fee from the first reminder onwards: CHF 10.– for the first, CHF 20.– for the second and CHF 30.– for the final reminder. As of the first reminder, you are in default and also owe default interest of 5% per year from that date. If payment has still not been made after the final reminder, we will initiate debt enforcement proceedings at your expense.
8. Health
Before your massage, please tell us about any ailments, injuries, operations, pregnancy, skin conditions or medication you are taking. We may adapt or decline a massage for health reasons. If you have a fever or a contagious illness, please cancel your appointment in good time.
9. Gift vouchers
Gift vouchers can be redeemed at both of our locations and are valid for 5 years from the date of issue. The date of issue, serial number and expiry date are shown on the voucher. Gift vouchers cannot be exchanged for cash; nor is any remaining balance paid out in cash – it remains valid until the expiry date. Gift vouchers are for a set massage duration: the recipient may choose freely from all massages available in that duration, with the exception of the Couples Massage, which has its own gift voucher. The gift voucher is valid for the stated duration even if the price changes. If a longer massage is chosen, the difference is payable on site. We cannot replace lost gift vouchers.
Gift vouchers bought online are paid for via SumUp when you place your order. If you choose delivery by email, you will receive the gift voucher immediately as a PDF. If you choose collection or delivery by post, you will receive it as a printed, stamped gift voucher card, plus an email confirmation with the number and code. If you wish to pay for an appointment with a gift voucher, choose ‘Pay in the shop’ when booking online and enter the voucher code; we will apply the voucher on site after the massage. There is no right of return for purchased gift vouchers.
10. Liability
We are liable only for damage caused by us intentionally or through gross negligence, insofar as permitted by law. We accept no liability for valuables or items of clothing.
11. Data protection
To find out how we handle your data, please see our Privacy Policy.
12. Applicable law and place of jurisdiction
Swiss law applies. The place of jurisdiction is Schaffhausen, unless the law provides for another mandatory place of jurisdiction, for example for consumers at their place of residence.